m e l q u i a d e s . c o m

Client Support

F.A.Q.

1. How can I buy?
2. How can I pay the purchase?
3. What happens if there is no stock of the toy that I want?
4. Can I send a toy as a birthday gift?
5. Can I send several packages to different directions?
6. What happens if I am not in house when arrives my order?

1. How can I buy?
In order to buy it is necessary that years each one of the items that you wish in "the shopping cart". In order to make the payment, it is very important that you fill up the propose card with all the required data. Later you must click in the button "to buy".

2. How can I pay the purchase?
So far you can choose between paying with check, transference, or against reimbursement.

3. What happens if there is no stock of the toy that I want?
Once made the order we will put ourselves in contact with you for inform the availability of selected products and to confirm so much the order as the place and moment of shipment of these products.

In case that the chosen product is exhausted, we could suggest to you another similar since our range is very ample.

4. Can I send a toy like birthday gift?
Off course. Our toys always are packed of amused form, thinking about the children. In MELQUIADES & MERLIN INT. everything is possible, you only must tell us your idea. In addition the dates to delivery completely are guaranteed. You do not doubt it and surprises smallest sending a gift to them to its house.

5. Can I send several packages to different directions?
Indeed, but they must be independent processes of purchase. In each purchase you must indicate clearly the address of that shipment and we will be in charge of which they arrive at his destiny. We do what you request to us.

6. What happens if I am not in house when arrives my order?
Our carrier makes several attempts to give an order, however, he is advisable which in the form of data an address is included like shipment direction in which habitually is somebody in the hours of distribution, thus you will receive your item as fast as possible.

Contact with us: Tel.(+34) 93.674.87.09, Fax:(+34) 93.675.07.63, melquiades@melquiades.com